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What’s the procedure if you need to cancel your event?
Things don't always turn out the way you wish for. This is what happens if you need to cancel your event.
For different reasons you might need to cancel your event - too few registrations, too little snow or other weather related resons.
Whatever your reason is, we will be here to help you take the best care of your participants.
It’s always up to you as an organizer to decide if you want to pay back the registration fee, pay back a part of it, create a new event for next year and offer your participants to move their registrations or do nothing. Usually this is announced before the event, so that the participants knows what to expect.
- Full refund: If you want to refund your participants, we will help you to do this. Send us an email to organizer@raceid.com and we will guide you through the process. Notice that we have to charge you an extra administrative fee of 2€ per refunded transaction as stated in the pricing model.
- Partly refund: Some organizers decide to pay back a part of the registration fee (this can vary, but between 50 and 90% is common) to the participants, to cover this extra admin fee. It’s all up to you.
- Move participants to next year: You can also decide to create a new registration page for next year and offer your participants to move their registration. You create a copy of the registration page like this. You can also chose to move all participants automatically, or create empty start lists.
Booking protection: If you have Booking Protection enabled in your registration, this will not be covering any registration fees if you as an organizer cancel your event, and this fee is also non-refundable by us. Read more about the service here. The booking protection is connected to the original registration, so if a participant decides to move their registration to following year; the booking protection is not longer valid for the new entry.
Last but not least - if you want any tips for how to attract more participants to your event, we have a lot of inspiring articles on our Organizer Page. For example this one: