---
title: Refundable booking for participants
description: Bought Pace Shield refundable booking and can't take part? Here is how to claim a refund of your registration fee and what you need.
---

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October 3, 2026

# Refundable booking for participants

## Have you bought Pace Shield refundable booking? Here is how to claim your registration fee back and what you need.

Some race organizers offer Pace Shield refundable booking in their registration form. If it is available, you can add it to your registration in the last step before payment. [Full terms here](https://support.raceid.com/raceid-protection?hsLang=en).

If you bought refundable booking and can't take part, you may get a refund, depending on the reason.

### How to claim a refund

1\. Check that your reason is covered in the [terms](https://support.raceid.com/raceid-protection?hsLang=en). You need documented evidence, for example a doctor's note.

2\. Find your payment reference number. It is on the receipt in your confirmation email, or you can download the receipt from your [RaceID profile](https://raceid.com/en/myProfile?tab=my_results). Can't find it? [See how to find your receipt](https://support.raceid.com/receipt?hsLang=en).

3\. Fill in the [refund application form](https://share.hsforms.com/2UUq35nMrRteHagKfMPgtYA2mz6v) and attach your evidence. Apply within 30 days of the race date.

Done! We review your application and get back to you. Approved refunds are paid back with the same payment method you used when you registered.

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