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General Introduction & SuperAdmin Orientation

This article will give you a quick introduction to the Pace Sports Super Admin

Support

To find our FAQ and Knowledge Base, click here. The RaceID Knowledge Base is our library with information, articles, guides and films to help you answer any questions you might bump into before, during or after organizing a race at our platform.

If you can not find the answers you are looking for in the HelpCenter, please contact us at organizer@raceid.com.

Login

You can set up your account on the Super Admin webpage.

The Super admin give yous access to your event and registration pages, where you edit all settings for the race, information, pictures, dates, registration fields etc.

If you have forgot your password, you can order a new one at the login.

Make sure you use the same email adress that’s registered to your account.

 

At the main page you will have a menu to the left with the following headlines:

  • Races

  • Marketing

  • Economy and Billing

  • Participants

  • Accounts

  • Dashboard

These are all important for you to learn how to orientate in Admin, and they have different functions.

Races

In this section, you will find all your races or events, not only of this year but for earlier events as well. By clicking a race name, you will come to the main page for this event.

If you have old races in our system, please let them stay there and do not delete them. They contains valuable information, so instead you can chose to make sure that the registration is closed, and if you want, unpublish it from our page. Here you can read how to edit and update events.

Marketing

 

This is your hub for all your marketing capabilities including; Coupons, Smart registrations links, Campaign links, Messages, Automated News and Notifications. 

About Coupons

In this section, you will find all your created coupon codes, not only the valid ones but also all earlier created ones that might be expired. It is also in this section you create your coupon codes. To create a coupon code, your race must already be approved by RaceID and published online.

  1. Click ”+ Coupon” in the right corner.

  2. Fill out all required information:
    - Coupon Name*:
    - Coupon Code*:
    - Race*:
    - Distances*:
    - Discount Type*:
    - Coupon code type*:

  3. Save

In the right corner you find these buttons:

You can download you coupon code information by clicking the button. For more information and video guide, read here.

Economy and Billing

 

In this section, you will find all your transactions from all participants, not only for this year but for earlier events as well.

You find important information about the participants such as order number, purchase date, for what distance and event, email adress, price, status of payment and receipt. This is also where you can download the participants receipt.

If you want to filter your registrations you can do this by clicking any of the headlines on top of the page, for example to filter all participants from a certain distance.

You will also find your financial reports, payment information and billing information.

Participants

In this section you will find all your participants, for all your different events. If you want to filter your registrations you can do this by clicking any of the headlines on top of the page, for example to filter all participants from a certain race or distance. You can also find a specific participant by searching in the field for email, first name or last name etc.

 

Accounts

In this section you will find all your system users you have connected to your account: both Organizers and Timing Assistants. Also here it's possible to filter the different sections so you can search for more specific information.

Dashboard

The dashboard gives you an overview of your performance on a daily basis. It also gives you insights into important information such as age groups, gender splits and more.