---
title: Pace Shield refundable booking for race organizers
description: This article will guide you as race organizers from how to activate refundable booking to how your race participants can claim a refund.
---

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October 5, 2026

# Pace Shield refundable booking for race organizers

## This article will guide you as race organizers from how to activate Pace Shield refundable booking to how your race participants can claim a refund.

### What is Pace Shield refundable booking?

RaceID offers you as a race organizer the option to add Pace Shield refundable booking to your event. With Pace Shield, your participants can register early without worrying, and you can fill your event earlier in the season. The protection covers injury, illness and more ([full terms here](https://support.raceid.com/raceid-protection?hsLang=en)). RaceID handles all administration and payments for the protection. You run your event, and we take care of the rest.

The service is free for you as an organizer. Participants who want the protection pay an extra 17% of the registration fee. Pace Shield is optional for participants.

In Pace Admin you can see which participants have bought Pace Shield, in the orders section and in the participant lists for each race and distance.

### Pace Shield for your participants

Participants who buy Pace Shield get information in their booking confirmation email on how to request a refund if needed. The process is also described [in this article](https://support.raceid.com/refundable-booking-for-participants?hsLang=en).

### How to activate Pace Shield refundable booking for your race

1\. Log in to Pace Admin, open your race and open the settings for the distance.

2\. Go to **Additional Options** and turn on **Refund Protection**. A new step, **Refundable booking**, appears in the list of steps.

![](https://support.raceid.com/hs-fs/hubfs/en-refund-options.png?width=670&name=en-refund-options.png)

3\. Open **Refundable booking** and turn on **Include Refundable Booking to the distance registration**.

![](https://support.raceid.com/hs-fs/hubfs/en-refund-step.png?width=670&name=en-refund-step.png)

4\. Click **Save & Exit**. Done! Participants can now choose to add Pace Shield refundable booking when they register.

**Note:** Pace Shield can't be added to free races. Make sure **Registration Fee** is turned on and prices are set for the distance.

### Material to share with your participants

To get the most out of Pace Shield, let your participants know it exists and how it works. We have prepared material you can share on social media and in newsletters. [Download all material for free here](https://drive.google.com/drive/folders/1NWpYvQ1WJtKPfwmvtl_cMKL5jPIQZNly).

More questions? For more information on how we can help your race grow, visit [organizer.raceid.com](https://organizer.raceid.com/)!

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