--- title: Pace Shield Refund Terms description: Pace Shield is a booking protection service offered by RaceID that may provide a refund if a participant is unable to attend due to certain unforeseen circumstances, as outlined in this article. --- [Skip to content](https://support.raceid.com/raceid-protection#main-content) - [English](https://support.raceid.com/raceid-protection) - [Svenska](https://support.raceid.com/sv/pace-shield) - [Ελληνικά](https://support.raceid.com/el/raceid-protection) English Show submenu for translations ![RaceID-Wordmark.png\]](https://support.raceid.com/hs-fs/hubfs/RaceID-Wordmark.png?height=20&name=RaceID-Wordmark.png) - [Default HubSpot Blog](https://4431271.hs-sites.com/blog) Open main navigation Close main navigation - [Default HubSpot Blog](https://4431271.hs-sites.com/blog) - - [English](https://support.raceid.com/raceid-protection) - [Svenska](https://support.raceid.com/sv/pace-shield) - [Ελληνικά](https://support.raceid.com/el/raceid-protection) English Show submenu for translations - [Go to www.admin.raceid.com](https://admin.raceid.com/races) [Go to www.admin.raceid.com](https://admin.raceid.com/races) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [RaceID Admin Knowledge Base](https://support.raceid.com/?hsLang=en) 2. [FAQ and knowledge database for participants](https://support.raceid.com/faq-and-knowledge-database-for-participants?hsLang=en) October 5, 2026 # Pace Shield Refund Terms ## Pace Shield is a booking protection service offered by RaceID that may provide a refund if a participant is unable to attend due to certain unforeseen circumstances, as outlined in this article. ### **Eligibility for a Refund** You may qualify for a refund if you are unable to attend your RaceID powered event, below are the primary reasons that qualify for a refund. Note that terms and conditions as well as our own discretion apply on top of this. Necessary supporting evidence of e.g. injury is required. ### **Qualifying Circumstances for a Refund (Subject to Our General Conditions):** - Illness - Injury - Pre-existing Medical Condition - Pregnancy Complication - Death of Immediate Family - Public Transportation failure that prevents you from reaching the event location - Adverse Weather - Home Emergency - Theft of Documents - Workplace Redundancy - Jury Service - Court Summons - Armed Forces & Emergency Services Recall - Relocation for Work - Changes to Examination Dates If your RaceID event is canceled or rescheduled by the Organizer, you should reach out to our customer service team directly at [support@raceid.com](mailto:support@raceid.com). Pace Shield does not cover this specific instance, but is subject to the organisers terms and conditions for the race event. Additional Emergency Circumstances may be reviewed on a case-by-case basis at our discretion. For full transparency, please carefully review our General Conditions of Refund and specific Reasons for Refund to understand the scope of coverage. --- #### **General Conditions of Refund** - Refund requests are assessed at our sole discretion. - The reason for requesting a refund must not have been foreseeable when the RaceID event booking was made. - Refunds will not be provided for mistaken RaceID event bookings, or if the RaceID event booking is simply no longer needed or wanted. - If your RaceID event booking is canceled or rescheduled by the Organizer, please contact our customer service team for guidance. - You must make reasonable efforts to Attend your Booking, including arranging transportation, necessary documentation, and allowing sufficient travel time. - We reserve the right to request additional evidence to support your refund request, including proof of intent to Attend. - Additional evidence of inability to attend your RaceID event may be requested at our discretion. - Supporting evidence must be supplied digitally. - Refunds will be sent out via the same method as was used at the time of booking/payment. - The maximum refundable amount per transaction is €1000 (or the local currency equivalent). - If a refund application is initially declined due to an incorrect reason being submitted, we may allow a revised application for reconsideration. --- #### **Submitting a Refund Request** To initiate a refund request, click on the link in your Booking Confirmation email or here: [Refund Application form](https://share.hsforms.com/2UUq35nMrRteHagKfMPgtYA2mz6v). Refund applications must be submitted within 30 days of the race date. --- #### **Qualifying Reasons for Refund & Required Evidence** ### **Illness / Injury** - **Definition:** - A medical condition or injury affecting you, someone in your Immediate Household, or a person in the Group scheduled to Attend the RaceID event Booking. - **Exclusions:** - Situations where no evidence is provided linking the affected person to the Booking. - Conditions that are long-term, unpredictable, or impact an event more than two months in the future. - **Required Evidence:** - A **Doctor’s Note** or **Medical Certificate** confirming: - Nature of illness or injury. - Date of occurrence. - That it prevents Attendance. - Proof of relationship (if the affected individual is not included in the RaceID event Booking). --- #### **Exclusions (Non-Refundable Circumstances)** Refunds will not be provided in cases involving: - General hesitation or reluctance to travel or attend an event. - Any Communicable Disease outside the scope of Illness/Injury provisions. - Events affected by natural disasters, wars, strikes, industrial actions, cyber-related disruptions, or government sanctions. - Visa denials, citizenship procedures, fertility treatments, or routine appointments. - RaceID event Bookings made from restricted regions, including China, Cuba, Iran, North Korea, Russia, Sudan, or Syria. - Situations where another entity (e.g., travel insurance provider) is responsible for compensation. - Refund requests submitted more than 12 months after the original Booking date. --- In the event that the RaceID event is cancelled by the Organizer the organizer policy for refunds due to cancellation applies. #### **Key Definitions** - **“We/Us/Our”**: Refers to RaceID and/or our authorized refund service provider. - **“You/Your”**: The individual who made the Booking. - **“Armed Forces”**: Any branch of Naval, Marine, Army, or Air Force services. - **“Attend”**: To physically participate in or be present at the Booking. - **“Booking”**: The pre-registered race, event, or service booked through RaceID. - **“Communicable Disease”**: A condition declared an emergency by an official health authority. - **“Doctor”**: A registered medical practitioner, excluding yourself or an immediate family member. - **“Emergency Services”**: Includes police, fire, ambulance, or equivalent authorities. - **“Immediate Family”**: Spouse, partner, parent, child, sibling, grandparent, or step-relative. - **“Immediate Household”**: Individuals residing together in a shared living arrangement with mutual support obligations. - **“Paying Party”**: Any entity legally liable for financial compensation for the **Booking** failure. - **“Provider”**: The event organizer or company responsible for the Booking. --- ### **IMPORTANT NOTICE** This service is **not an insurance policy**. It is an optional feature provided by RaceID AB that offers a refund under specific conditions as outlined in this document. Approval of refund requests remains at our discretion. 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